Feature List

Live Chat

AI & Automation

Omnichannel

Team

Business

Enterprise

Personalization

Customizable chat experience

Customize chat button color and position

Customizable chat window

Chat in 13+languages

Pre-chat survey

Post-chat survey

File upload

Download chat transcript

Offline messages

Save visitor as a Contact

Audio-video

Multiple campaigns

Co-browsing

Add-on

Add-on

Add-on

Adaptive, image and text link chat button types

Upload your own design for adaptive chat button type

Dynamic chat campaigns

Display chat button on specific domains only

Visitor Single Sign-On (SSO)

Agent Experience

Agent Assist

Add-on

Add-on

Add-on

Web, desktop, and mobile App

Visitor monitoring

Multiple simultaneous chats

Agent collaboration

Set status

Ban visitors

Spell check

Canned messages

Push page

Site navigation tracking

Simple automatic chat invitation

Manual chat invtation

Advanced automatic chat invitation

Custom visitor filter

Add internal note

Automatic translation

Wrap-up comments and tags

Visitor segmentation

Manager experience

Automated chat distribution

Set agent permissions

Supervision and quality control

Join chat

Remove agent from chat

Offline messaging

Chat with agents

Audit logging

Export chat/offline message transcript

Department broadcasting

Basic routing

Rule-based routing

Rule-based chat distribution

Custom away status

Restricted words

Agent Single Sign-On (SSO)

Shift

Analytics

Chat volume

Real time

Export report data

Visitor rating

Pre-and Post-chat survey reports

Canned message usage

Agent performance

Queue and wait time

Conversion report

Agent workload and productivity

Chat source

Wrap-up report

Reports by 24/7 or Half-Hour Distribution

Integrations

Content management systems

Shopify

Zapier

Magento

Salesforce

Dynamics 365

Zendesk

Google Analytics

GoToMeeting

Join.Me

Custom variable importing

Cisco

Deltapath

Webhooks

Agent console extension

API

Security

ISO 27001 certification

SOC 2 Type II compliance

GDPR compliance

CCPA compliance

WCAG Compliance

LDAP authentication

CAPTCHA verification

Audit logs

IP restriction

Advanced password policies

Credit card masking

PCI compliant form

HIPAA compliance

Support and Deployment

24/7 Support via chat and email

MaximumOn™uptime guarantee

Shared cloud deployment

On-premise deployment

AI Agent & Task Bot

Task Bot

AI Agent

Multi-channel support

Live Chat only

Context-aware conversations

Intuitive and code free workflow building

Rich responses with text, button, image, video & quick replies

Rich responses with webhooks

Conditional logic

Customized chat routing

Transactional - reservations, orders, bookings, etc.

Collect variable data

Collect information via forms

Adaptive responses

Function calls

Seamless AI-humen agent cooperation

Multi-language support

Built-in small talk

Knowledge management

Smart events

Learning from visitor questions

Calendly integration

Salesforce integration

Dynamics 365 integration

Zendesk Live Chat integration

IBM Watson engine

Integrate your own bot with LiveHelp100

Comprehensive analytics and reporting

Export report data

Set agent permissions

AI Copilot

AI Copilot ‘listens’ in on your chats to determine the conversation topic

Suggests answers in real-time from canned messages, knowledge base articles, and AI Agent topics

Trainable to recognize industry-specific terms and synonyms

Learns which answers your agents use to improve future performance

Easily tunable to control response sensitivity

Agents can flag questions that don’t have prepared answers for future expansion

Easily combine human responses with AI Agent workflows for optimal performance


Team

Business

Enterprise

Agent Experience

Merge tickets

Block senders

Save visitor as a Contact

Canned messages

Email notification sound

Email signature

Batch edit

Custom views

Custom tags

@mention

Add internal note

Manager Experience

Working time&holidays

Basic routing

Triggers

Custom fields

Auto allocation

Service level agreement (SLA)

Rule-based routing

Agent Single Sign-On (SSO)

Restricted words

Ticketing & Messaging Channels

Email

Facebook

Instagram

Twitter

WeChat

SMS

WhatsApp Business

LINE for Business

Telegram

Internal

Knowledge Base

Set KB public or private status

Unlimited articles

Media library

Label articles with unique tags

Measure content performance with visitor ratings

Customize CSS for unique design

Custom HTML

Multiple Knowledge Bases

Integrations and Security

Live Chat Integration

Audit logs

IP restriction

Advanced password policies

Agent console extension

Credit card masking

Analytics

Real-time overview

Volume

Canned message usage

Channel

Efficiency

Agent availability

SLA policies