Privacy Policy

Last Updated on October 10th, 2024 LiveHelp100 (herein referred to as “We”, “LiveHelp100” or the “Company”) is committed to protecting the privacy of your information. This Privacy Policy describes LiveHelp100’s information practices. This Privacy Policy tells what LiveHelp100 will and will not do with personal data collected by LiveHelp100 or provided to LiveHelp100 by other entities (“Organizations”) or by individuals interacting with this website, www.LiveHelp100.com, or LiveHelp100’s Services (“Users”) (collectively referred to as “Services”). Please read this Policy carefully to understand our policies and practices.

If You Do Not Agree with Our Policy

What Does LiveHelp100 Do?

Personal Data Collected

Direct collection of personal data

• Consumer personal data: We collect and process personal data about Consumers (e.g., chat visitors) on behalf of Organizations when interacting with LiveHelp100 Services to facilitate the communications between the agents of Organizations and Consumers.
• User personal data: We collect personal data about users who are tasked by Organizations to interact with LiveHelp100 and who have account login credentials to access the LiveHelp100 Services. These users use our Services on behalf of their Organizations and communicate with LiveHelp100 for business purposes, including without limitation billing, payment and support. Examples of User personal data include, but are not limited to, name, login user name, email, phone, password, Organization details (e.g., Organization name, address, phone number, website address and billing information), organizational role, system information, and other information used to access all or part of the LiveHelp100 Services or to contact LiveHelp100 about its contract for products or services or need for support and when requesting information about the status of the LiveHelp100 Services.
• Business personal data: This means business-contact personal data which is not Consumer or User personal data, such as name, title, job function, business name, business address, business e-mail address, and business phone number that we collect about people we serve or work with, including actual and prospective customers, alliance and channel partners, contractors, vendors and other parties interested in LiveHelp100 or its products and services. This includes visitors to our website, individuals who fill in forms requesting us to contact them or requesting any resources, individuals who attend any events where we demonstrate our Services, including industry events such as tradeshows and seminars, and other individuals with whom we interact for business purposes, including without limitation marketing. We also purchase information about potential leads from third parties and we use publicly available personal data.

Information We Automatically Collect from You When You Use the Services

• Information collected through our cookies, web beacons and other tracking technologies. LiveHelp100, or service providers on our behalf, may use technologies, including “cookies,” “web beacons” and other tracking technologies to automatically collect personal data from you when you use the Services. We collect this personal data to, among other things, improve our Services and your experience, see which areas and features of our Services are popular and count visits. We use these cookies and tracking technologies to analyze trends, administer the LiveHelp100 website and Service, track users’ movements around website and Service, track the Web Site Navigational Information, to gather demographic information about our user base as a whole, to remember users’ settings and for authentication purposes. Cookies are small amounts of data that are stored within your Internet browser, which saves and recognizes your browsing habits. LiveHelp100 uses both session cookies (which track a user’s progression during one site visit) and persistent cookies (which track a user over time). Web beacons (also called pixel tags or clear GIFs) are web page elements that can help deliver cookies, count visits, track browser type, identify your IP address, understand usage and marketing campaign effectiveness, recognize certain types of information on your computer, in your email or on your mobile device, such as the time and date you viewed a page, which emails are opened, which links are clicked, and similar information.
• Visitor information. As is true of most websites, we gather certain personal data (collectively referred to as “Visitor Information”) automatically and store it in database. This personal data may include internet protocol (IP) addresses and usage data such as browser type, browser language, device identifier, Internet service provider (ISP), referring/exit pages, length of visit, pages viewed, operating system, date/time stamp, clickstream data, crashes, system activity, hardware settings, the date and time of requests, referral URL and other usage data. We may combine this automatically-collected information with other information we collect about you. If you reach out to us over the telephone, facsimile, email, our contact form on our website or via any other mechanism, we may also log telephony information such as your phone number, forwarding calls, SMS routing information and types of calls and other details of your communications to us for us to respond to your questions, improve our products and services and to develop new products and services.

Use of Personal Data Collected

• Consumer personal data. LiveHelp100 uses Consumer personal data to provide the LiveHelp100 Services requested by Consumers and/or contracted for by Organizations, including transmitting Consumer personal data from LiveHelp100 software to applications used by the Organization. We also use Consumer information to provide support for Organizations. For example, a reservation requested by a Consumer through LiveHelp100 Live Chat may cause Consumer personal data to be transmitted to a reservation management system of a Hotel through Webhooks to finalize the reservation and enable the Hotel to provide services to the Consumer.
• To respond to your requests or to tailor content. We may use your personal data to respond to your requests or the requests of Organizations and Users, which may include processing orders, sending confirmations, providing invoices, responding to requests for information about our products and services, assisting you in downloading resources or product demonstrations or evaluations. We may also use your personal data to customize your interaction with our website and our Services and to provide you with more relevant information regarding our products or services.
• To provide services to you. We may communicate with you about our Services. These may include reports, consulting, services (including without limitation education, training, maintenance and support) for which you have inquired or contracted. For instance, as part of support services, our technical staff may require access to user data to troubleshoot. We may provide technical support and related product information via email, phone call, or a customer support portal. For On-premise deployment clients, we may require access to your systems to implement our Services. Any temporary copies of data accessed, used or created as a necessary part of these services are only maintained for time periods relevant to those purposes. As part of these services, we may be required to remotely access your systems or an individual computer to troubleshoot a support issue. We may also use this data to provide you service and product updates and notices. We may keep a record of your communications and ours to provide improved customer service to you and others. We also share information with our third party payment processor.
• To market and improve our products and services and to create new products and services. We may inform you about our products, services, events, promotions and otherwise perform marketing activities. Further, we may use personal data for analytics purposes and to operate, maintain and improve our products and services. We may also use personal data to create new products and services.
• To operate and improve the Web site. LiveHelp100 uses Web Site Navigational Information to operate and improve the Company’s Web sites. The Company may also use Web Site Navigational Information in combination with other information collected to provide personalized information about the Company.
• To investigate abuse complaints. Consumer personal data may be viewed or accessed only for the purpose of investigating an abuse complaint in LiveHelp100 Email Marketing, resolving a problem, support issues, or suspected violation of the LiveHelp100 Hosted Service Agreement, or as may be required by law. To prevent spamming in LiveHelp100 Email Marketing, the Company’s customer service representatives may look into the content of your emails to decide if LiveHelp100 Email Marketing system will send out your emails.
• Prevent improper or illegal activity. We may use personal data to protect, investigate and deter against fraudulent, unauthorized or illegal activity.
• To meet legal requirements. The Company may be required to provide personal data to comply with legally mandated reporting, subpoenas, court orders, or other legal process requirements.
• Verify users. We may use personal data to manage and verify your account and the identity of consumers and users of the Services.
• Contests and rewards. We may use personal data to process contest entries and deliver rewards.
• Other purposes. We may use personal data for any other legal, business or marketing purposes that are not inconsistent with the terms of this Policy.

Lawful Basis if Subject to GDPR

• Pursuant to a Contract. We will use your information when it is necessary for us to perform a contract we are about to enter into or have entered into with you, including without limitation when we respond to your requests about entering into a contractual relationship, to help you create an account, to process your orders, to manage our relationship with you.
• Pursuant to a Legal Obligation. We will use your information where needed to comply with a legal or regulatory obligation, including without limitation to manage our relationship with you by providing this Notice and any changes and updates thereto.
• Pursuant to a Legitimate Interest. We will use your information where necessary for our legitimate interests or those of a third party’s, and your interests and fundamental rights do not override those interests, including without limitation to process and deliver your orders, to manage our relationship with you, to enable you to participate in a contest, sweepstakes, reward or prize, to administer and protect our business and our Services, to deliver the Services, content and advertisements to you and to evaluate the effectiveness of the Services, content and advertising, to tailor the Services, content and advertising, to use data analytics and other automated processing to evaluate and improve the Services and to make recommendations to you. We will also use your information where necessary to prevent fraud. We will also use your information where necessary to respond to your requests. For example, if you request to delete your information from our database, we may continue to use your information to respect your request and prevent further use of the account. This can include deactivating your account by removing your username from the permitted usernames and disallowing any account creation under your email address.
• Pursuant to Consent. We will use your information when we have provided you with notice of processing and obtained your consent in a manner compliant with the requirements set forth in GDPR, including without limitation allowing you to opt-in and opt-out of marketing our Services to you.
• Pursuant to One or More Lawful Basis. We may rely on more than one lawful basis for processing your specific information described in Section 1 of this Policy for the uses set forth above. To our knowledge, we do not process special category data or criminal offence data, and we require you to refrain from providing any such data in the information you share with us. Please contact us if you have any questions about the specific lawful basis we are relying on to process your information.

“Do not track” Requests

Sharing of Personal Data Collected

• As directed by organizations. LiveHelp100’s Services are used to assist Organizations in communication between its agents and the Consumers. But in some situations, Organizations and its agents may use a feature of LiveHelp100’s Services that involves a third party, which may result in the transmission of Consumer personal data to that third party. (A very common example is when an Organization uses Webhooks to automatically push such Information into a reservation software system hosted by a third party company. Another example is when an Organization uses Salesforce Integration feature to transfer information between LiveHelp100 Services and Salesforce. ) Users and Organizations should carefully consider the privacy policy and practices of such third parties before using such a feature and instructing LiveHelp100 to transfer the Consumer personal data. It is the responsibility of the Organization to enter into contractual arrangements to comply with all applicable privacy and data security laws and to ensure that the third party provides appropriate privacy and data security protections.
• Business partners and subcontractors. LiveHelp100 may disclose personal data to business partners and subcontractors (such as resellers, vendors, suppliers and other service providers), who may use the information solely at LiveHelp100’s direction, including without limitation to fulfill product orders, contact you about product orders or in connection with the performance, operation, and support of the Services or solutions, performing marketing or consulting services, or as otherwise appropriate in connection with a legitimate business need. For example, LiveHelp100 currently works with service providers for cloud computing, co-location, project management, data storage, email marketing, search engine optimization and related services among others. Further, we may disclose personal data to service providers who host or facilitate the delivery of online training, seminars and webinars; email-delivery services and other technology providers; and third parties that may assist in the delivery of marketing materials, technical support services, or other products, services or other information. These companies are authorized to use your personal data only as necessary to provide these services.
• Third party analytics providers. LiveHelp100 may disclose User and LiveHelp100 Business personal data to third parties who conduct marketing studies and data analytics, including those that provide tools or code which facilitates our review and management of our Services, such as Google Analytics or similar software products from other providers. For example, we use Google Analytics to analyze site traffic to our website. For more information about how Google collects and processes data when you visit websites or use apps that use Google technologies, please see “How Google uses data when you use our partners’ sites or apps” at policies.google.com/technologies/partner-sites.
• Transfer or assignment in connection with business transfers or bankruptcy. In the event of a merger, acquisition, reorganization, bankruptcy or other sale of all or a portion of our assets, any user information owned or controlled by us may be one of the assets transferred to third parties. We reserve the right, as part of this type of transaction, to transfer or assign your personal data and other information we have collected from users of the Services to third parties. Other than to the extent ordered by a bankruptcy or other court, or as otherwise agreed to by you, the use and disclosure of all transferred user information will be subject to this Policy. However, any information you submit or that is collected after this type of transfer may be subject to a new privacy policy adopted by the successor entity.
• Response to subpoenas or court orders; Protection of our rights; Safety. As required or permitted by law, regulation, legal process or other legal requirement, or when we believe in our sole discretion that disclosure is necessary or appropriate, to respond to an emergency or to protect our rights, protect your safety or the safety of others, investigate fraud, comply with a judicial proceeding or subpoenas, court order, law-enforcement or government request, including without limitation to meet national security or law enforcement requirements, or other legal process and to enforce our agreements, policies and terms of use.
• References to user’s logo and website. LiveHelp100 may make references to User, User’s logo and Website URL in LiveHelp100’s user list located on the LiveHelp100 web site and press releases published by LiveHelp100. If you do not want your information to be displayed on our site, please contact us and we will reply to your request in 10 business days.
• Publicly posted content. LiveHelp100 may provide bulletin boards or blogs on the Company’s Web sites. Any personally identifiable information you choose to submit in such forums may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. LiveHelp100 is not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personally identifiable information from our blog or community forum, contact us at privacy @LiveHelp100.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
• With your consent. We may share some or all of your information to any other third party with your affirmative consent. For instance, we may display personal testimonials of satisfied customers. With your consent we may post your testimonial along with your name. Of course, if you wish to update or delete your testimonial, you may contact us at privacy @LiveHelp100.com.

Tracking Technologies

Surveys or Contests

Preferences and Opt-Out

Accessing/Correcting/Updating/Transferring/Restricting/Removing and Retaining the Personal Data

安全保障

No Use by Children

Links to Third Party Websites

Requirement for Providing LiveHelp100 Information about Others

Changes to This Privacy Policy

Contacting US About Privacy